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| Shipping & Returns |
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Where do we deliver?
Currently, we deliver only to the following cities (zip codes) in Illinois:
Aurora (60502, 60503, 60504)
Bolingbrook (60490)
Chicago (within 5 miles radius of UIC, U Of C, and UIC campuses) (60601-60616, 60622, 60637, 60653-54, 60661)
Dekalb (60115)
Lisle (60532)
Plainfield (60544)
Naperville (60540, 60563, 60564, 60565)
Warrenville (60555), and
Wheaton (60187)
When do we deliver? How long does it take to deliver?
For Aurora, Bolingbrook, Lisle, Plainfield, Naperville, Warrenville and Wheaton, orders
received by noon can be delivered the same day by 8pm. In case of any delay
(inclement weather, equipment breakdown, item on order, etc.), the order will be
delivered the following day between 12-8pm.
For Dekalb, orders will be delivered within 48 hours.
For Chicago, orders will be delivered between 12-5pm on Sunday only. We can deliver order on some weekday mornings also on a case by case basis. We will increase delivery times as order volume increases.
What are our delivery charges?
DELIVERY IS CURRENTLY FREE TO THE ABOVE ZIP CODES PLUS FOR ADDRESSES WITHIN 5 MILES OF UIC, U OF C, AND IIT. DELIVERY WILL REMAIN FREE AS LONG AS WE HAVE ADEQUATE VOLUME PER DELIVERY. WE DO NOT ANTICIPATE CHARGING FOR DELIVERY FOR THE FORESEEABLE FUTURE.
UIC and IIT students living beyond 5 miles of campus: please email us in case of any confusion about delivery charges. As long as we have adequate volume per visit, we should be able to deliver for free.
In the future, in case we are unable to cover our cost per delivery then we may charge for delivery as the per the following schedule:
Delivery will be FREE for orders above $100 (excluding sales taxes and delivery charges). For orders below $100 the following charges will apply:
Less than $50 -- $9.95
$50 - $74.99 -- $7.95
$75 - $99.99 -- $4.95
More than $100 -- FREE
Is there any low order fee?
We do have a low order fee of $0.50 for orders less than $20.00 before taxes. This is necessary to keep our costs related to payment processing low. Delivery is still free for any order less than $20.
How is delivery arranged?
We will call you to arrange delivery between a two hour window.
What if delivery has to be rescheduled?
If your order has been assembled and prepared for delivery, restocking charges will
apply if you reschedule delivery or if you are not available to take delivery.
A restocking charge of 50% of price for persishable items (dairy, fresh breads, vegetables, etc.)
and 15% of price for all other items will be charged if delivery is scheduled for
another day. The restocking charges will be collected at the time of delivery.
A rescheduling charge of $2.99 will also apply if you are unable to take delivery
during the delivery window.
What is our return policy for delivered items?
We will accept most items for return within 7 days. Perishable and frozen items
cannot not be returned once they have been delivered unless
there was an error on our part.
We will pay for shipping if the return was due to an error on our part. Otherwise,
all shipping costs will be borne by the customer returning the item.
Return items should be unopened, in their original packaging and not damaged,
unless the items was received spoilt or damaged. In addition, a restocking charge
of 15% of the item price will be charged if the return is not due to an error on
our part.
Where do we ship?
We ship to all valid addresses in the lower United States. We use UPS or USPS
for shipping.
What items do we ship?
We ship all items except perishable (fresh) and frozen items.
What are our shipping charges?
Shipping charges are based on weight and shipping distance. They are calculated automatically at checkout.
Do we offer free shipping?
Our prices are very, very competitive. As a result we are unable to offer free shipping. Please compare our prices with stores that offer free shipping and you may realize that for these stores the shipping costs are often included in product prices. Please compare the total cost (product plus shipping) while making your purchase decision.
What is our return policy for shipped items?
Items can be returned to us wihin 14 days of delivery. You will be responsible for all shipping
costs and a 15% restocking charge.
If the return was because of an error on our part, we will waive the restocking charge and bear the shipping cost.
We will refund you the cost of the item if the item was received damaged or spoilt.
However, our return policy does not cover damage caused by improper handling of the product after it arrived in good condition. |
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